What shipping methods do you use?
We have tie-ups with superior courier service providers. The orders are couriered to the address requested by the customer while filling up the online order form.

Do you ship internationally?
Yes we do. Please contact info@kiwibuzz.co.nz regarding the countries we currently deal in.

I am having trouble tracking/receiving my order.  What should I do?
Please contact customerhelp@kiwibuzz.co.nz or 03-9600006. One of our representatives will be able to help you.

My order arrived damaged or incomplete.  What should I do? 
You have to return the product to us within 7 days from the date of receipt. We will replace it without any additional charges.

Do you have a retail storefront?
No. We are a pure online retail shop.

Why should I buy on kiwibuzz.co.nz?
Best online prices: We offer the lower prices as compared to standard retail stores. The Tax Paid Bill and Original Manufacturer’s warranty is also included with the product.

Originality: On kiwibuzz.co.nz you will get all the products with original Manufacturer’s Warranty and Tax paid bill

How does the Portal ensure Lowest Prices?
The substantial discount in the prices, as compared to the normal retail stores, is primarily owing to the fact that the kiwibuzz.co.nz maintains direct business tie-ups and arrangements with leading brands (manufacturers and vendors). This helps us cut channel margin at various distribution levels resulting into significant price reductions for the end-user.

How do you ensure privacy and security of my payment details?
Your contact details as well as payment details are stored in our systems that are well protected by physical as well as rigid technological means. We guarantees absolutely secure transactions which work through the banks and secure payment gateways to ensure confidentiality in all aspects.

Still have any Queries?
Please contact us at:
+64-(03) 9600006 (9:00 am and 6:00 pm) (New Zealand Time) Monday to Saturday

How to get information for Bulk Orders or Corporate Query?
Please contact us at info@kiwibuzz.co.nz

How do I obtain a copy of my invoice?
Computer-generated sales invoice is mailed to the customer at the time of product dispatch. The customer also receives the softcopy of the same invoice in his/her registered email address with us.

Can I change the details for the order placed?
It is not possible to change the order details once you’ve placed an order with us. If wish to make any changes in the details of the order placed, you can contact us at customerhelp@kiwibuzz.co.nz

Can I send the products I buy to a different address?
Yes, you can send the products bought at kiwibuzz.co.nz to a different shipping address from your billing address. This address should be updated by you till the actual payment is realized. You can also make changes in your address in your registration details by logging in or you can contact us to do so for you.